Scope
These terms govern your use of reelport.io, including the web app, the API, the MCP server and the sign-in used by the Reelport plugin and Claude extension (together, the “service”). The service is provided by Pixel & Process UG (haftungsbeschränkt), Marliring 74, 23566 Lübeck, Germany (“we”, “us”; details in the imprint). By creating an account you accept these terms. Conflicting terms of yours do not apply.
Accounts and teams
- You must be at least 16 years old and give accurate details.
- Keep your password, passkeys and API tokens secret. You are responsible for activity under your account.
- Billing and limits apply per team. The team owner is responsible for the team’s subscription and for the people they invite; admins and members act within the team on its behalf.
- Connect only social accounts that you own or are authorised to manage.
The service
reelport.io lets a team upload videos and photos, compose posts with per-platform options, schedule them, and publish them through the official interfaces of Instagram, Facebook Pages, TikTok and YouTube. We retry temporary failures and report each channel’s result. Publishing depends on the platforms: they decide whether to accept a post, apply their own limits (for example daily posting limits or upload quotas), and may change or restrict their interfaces. We cannot guarantee that a platform accepts, keeps or shows a post, or that a post goes out at the exact second scheduled.
Free trial
New teams get a free trial of 7 days with every feature, limited to 1 seat and 3 connected channels. No payment details are needed. The trial ends automatically; nothing is charged unless you choose a plan. After the trial you need a paid plan to keep using reelport.io; your posts, videos and channels stay in your team so you can subscribe later, or delete them.
Plans, prices and payment
The plans, their limits (seats and connected channels) and prices are shown on the pricing section and at checkout. All prices are in US dollars; statutory VAT or sales tax is added at checkout where it applies and shown before you pay. Yearly billing costs ten times the monthly price. Fees are payable in advance for each billing period and are collected by our payment provider, Stripe. Subscriptions renew automatically for the same period until cancelled.
You can change plans in the app; the new price and limits apply as shown before you confirm. If we raise prices, we tell the team owner by email at least 30 days before the change applies to your next period, and you may cancel before then. If a payment fails, we may suspend publishing until it is settled.
Cancellation
You can cancel at any time in Billing › Invoices and payment method, which opens Stripe’s customer portal. Cancellation takes effect at the end of the current billing period; until then the plan stays fully usable. Fees already paid are not refunded for partial periods, except where the law requires it. Your right to terminate for good cause remains unaffected.
We may terminate with 30 days’ notice, or without notice for good cause, in particular for serious or repeated breaches of the acceptable use rules. If we terminate without cause, we refund fees prepaid for the time after the end of the contract.
Right of withdrawal for consumers
If you are a consumer in the EU, you may withdraw from a paid subscription within 14 days of concluding it, without giving a reason, by telling us clearly (for example by email to info@pixelandprocess.de). If you asked us to start the service during the withdrawal period, you pay a reasonable amount for the service provided up to your withdrawal. We refund payments within 14 days through the original payment method. TODO: have the full statutory withdrawal notice and model form (Annex 1 and 2 to Art. 246a EGBGB) reviewed and added.
Your content
You keep all rights to the videos, photos, captions and other content you upload. You grant us the non-exclusive right to store, process (for example to create thumbnails) and transmit it to the platforms you select, only as far as needed to provide the service. You are responsible for having the rights to everything you publish, including music, footage, trademarks and the rights of people shown, and for disclosing paid partnerships as the law and the platforms require.
Acceptable use
You must not use the service to:
- break the law or the terms, community guidelines and developer policies of Instagram, Facebook, TikTok or YouTube;
- publish illegal, infringing, hateful, harassing, sexually exploitative or deceptive content, or undisclosed advertising;
- send spam, manipulate engagement, or get around a platform’s posting limits, for example by spreading one account’s posts over several reelport.io teams;
- post to accounts you are not authorised to manage, or impersonate others;
- attack, overload, probe or reverse engineer the service, or get around its limits, rate limits or access controls;
- resell or share access to the service outside your team without our written consent.
If we have concrete indications of a breach, we may remove the content concerned, disconnect channels, or suspend the account, choosing the mildest measure that is sufficient and telling you why, unless the law prevents it.
Third-party platforms
Instagram, Facebook, TikTok and YouTube are services of third parties; their own terms apply to your accounts there. By connecting a YouTube channel you agree to the YouTube Terms of Service. reelport.io is not affiliated with, endorsed or sponsored by Meta, TikTok, Google or Blackmagic Design.
API, MCP and plugin
API tokens act as the user who created them inside one team and are subject to rate limits. Keep them secret and revoke them when no longer needed. The Reelport plugin for DaVinci Resolve is a separate product with its own licence terms; these terms apply to its connection to reelport.io.
Availability and changes
We aim to keep the service available around the clock but do not guarantee uninterrupted availability. Maintenance is announced in advance where possible. We may develop the service further and change features, as long as the core of what you subscribed to is preserved and the change is reasonable for you. Changes forced by a platform or by law may happen at short notice.
Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.
For slight negligence, we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely. In that case our liability is limited to the damage that is foreseeable and typical for this kind of contract. Otherwise, liability for slight negligence is excluded.
We are not responsible for decisions, outages, limits or changes of the social platforms. Please keep your own copies of uploaded files: media is deleted 30 days after its last post, and for lost data we are liable only for the effort of restoring it from regular backups. These limits also apply to our employees and agents.
Data protection
How we process personal data is described in the privacy policy. Where you process other people’s personal data through reelport.io, for example when an agency manages clients’ accounts, we act as your processor and provide a data processing agreement under Art. 28 GDPR on request to privacy@reelport.io.
Changes to these terms
We may change these terms for valid reasons, such as new features, changes by the platforms or new legal requirements. We email team owners at least 30 days before a change takes effect. If you do not agree, you can cancel before the change takes effect.
Law and final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of the protection of the mandatory law of the country where you live. If you are a merchant, a legal entity under public law or have no general place of jurisdiction in Germany, the place of jurisdiction is Lübeck. If any provision is invalid, the rest of these terms remain in effect.
Questions about these terms: info@pixelandprocess.de.