From comment to customer, in four stops.
They comment
A keyword under a reel, a reply to your story, a DM or a tap on your ig.me link.
They hear back
Within seconds, as Instagram’s private reply. Your public reply goes under the comment too.
The conversation runs
Buttons, questions, branches and AI answers, along the route you drew on the canvas.
You see who arrived
Contacts with their answers and tags, the busiest automations, and who wants a human.
One keyword. Every reel. Nobody left on read.
Pick the word, pick the reels (or all of them). Everyone who comments it gets your message as Instagram’s private reply, and the comment gets one of your public replies, picked at random so it never looks automated.
- Whole words, any case. “link”, “LINK” and “Link!” match, “linkedin” doesn’t.
- Pick reels by thumbnail. Your latest posts and reels, ticked on or off.
- Live too. Same keywords while you are live on Instagram.
- Llena.makes LINK 🙏Replied privately
- Ttomasz.dji link please!!Replied privately
- Ssun.and.sand what drone is this?No keyword
- Mmika.films LinkReplied privately
Keyword: LINK · 3 private replies · 3 public replies
Draw the route. Every button is a branch.
Automations are a canvas of steps. Each button, quick reply and answer has its own output, so “Yes, send it” and “Not now” can go different ways. Counts on every step show how far people got.
- Everything a DM can hold. Text, up to 3 buttons, 13 quick replies, images, video, files, galleries of 10 cards.
- Logic. Conditions on tags, answers and followers, A/B splits, waits.
- Actions. Tags, fields, AI replies, webhooks to Zapier, Make, n8n or your CRM, an email to you.
Questions that wait for the answer.
Ask for an email, a phone number or anything else. A wrong format gets one polite retry, no answer gets its own route, and the answer is saved on the contact for later.
- AI in your voice. Describe your offer once; OpenAI answers what your buttons don’t cover.
- Hand over. One step pauses the automation for that person and emails you the conversation.
- STOP means stop. People can opt out of automated messages with one word.
Hi Lena! Here’s the colour-grading guide you asked for 👇 Send me the guide
Send me the guide
Where should the PDF go? Your email:
lena@studio-nord.de
On its way! 📘
#leademail: lena@studio-nord.desent to your CRM
Seven ways in, each by Meta’s rules
What starts a conversation, what reelport Chat sends first, and the rule it keeps for you.
| Trigger | Starts when | First message | Meta’s rule, kept |
|---|---|---|---|
| Comment on a reel or post | A keyword in a comment, on any post or the ones you pick | Private reply + optional public reply | One private reply per comment, within 7 days |
| Live comment | A keyword while you are live | Private reply | Only while the Live runs |
| Story reply | Someone answers one of your stories | DM | 24-hour window from their reply |
| Story mention | Someone tags you in their story | DM | Public accounts only |
| DM keyword | A message that contains or equals your keyword | DM | 24-hour window from their message |
| ig.me / m.me link | A tap on your link with ?ref=…, in your bio, an ad or a site | DM | Opens the conversation |
| Any other DM | A message no other automation matched | DM | 24-hour window |
Start from a template: Comment to DM · Lead magnet · Follow gate · Story mention thanks · FAQ menu.
Fares, per message
Priced by the DMs your automations send, not by your followers. Every plan has every feature and a 7-day free trial. Billed separately from reelport.io plans.
Starter
One account, one funnel.
- 1 Instagram account, Page or Telegram bot
- 5,000 automated DMs a month
- Unlimited automations and contacts
$12 / month
Start free trialGrowth
A creator with a shop and a second profile.
- 3 Instagram accounts, Pages or Telegram bots
- 30,000 automated DMs a month
- Unlimited automations and contacts
$29 / month
Start free trialScale
Agencies and brands with many accounts.
- 10 Instagram accounts, Pages or Telegram bots
- 150,000 automated DMs a month
- Unlimited automations and contacts
$69 / month
Start free trial
Questions before you reply
Do I need a Facebook Page or a business manager?
No. Connect with “Continue with Instagram” and sign in with your Creator or Business account. Messenger needs the Facebook Page it answers for.
Does it work with Telegram?
Yes. Paste your bot’s token from @BotFather and it answers private chats, groups and channels: commands, buttons, inline mode, join requests, payments with Telegram Stars and Telegram Business chats. Every Telegram Bot API action is a step, and Telegram has no 24-hour limit for replies or broadcasts.
Will automations get my account restricted?
reelport Chat uses Meta’s official messaging APIs and keeps their rules: one private reply per comment, follow-ups only after the person answers, opt-out with STOP.
Is Chat part of my reelport.io plan?
Chat is its own product with its own plan, billed per person. You can use it with or without the scheduler.
What counts as an automated DM?
Every message an automation sends, private replies to comments included. Replies you type yourself in Instagram don’t count.
Can an automation greet new followers?
Meta doesn’t tell apps when someone follows you. An automation can check whether someone follows you and send followers and everyone else down different routes.
Where does my data live?
On servers in Germany, run by Pixel & Process UG in Lübeck. AI replies are written by OpenAI from the message and your instructions only.
Your next comment is already waiting.
Connect Instagram, a Facebook Page or a Telegram bot, pick a template and publish it before your next reel goes out.
Start free trial- 7 days free
- Instagram, Messenger and Telegram
- Hosted in the EU
- GDPR-ready