Every step it takes
The automation as it opens on your canvas. Each line is a way through it; the labels say which answer takes it.
Any other DM
Fallback for every other message
Send message
Thanks for your message! I’m away until [DATE] and will answer when I’m back. 🌴
Notify me
[name] wrote while you’re away: [last input]
It opens as a draft
Every text is yours to change. Before it can be published, Chat asks for:
- “Message” still has a placeholder to fill in: [DATE].
What happens, step by step
Answers every message nothing else handled with your away note and emails you what they wrote. For replies only outside opening hours, use Settings → Business hours instead.
- 1
Any other DM
It starts with any message that no other automation answered.
- 2
Send message
They get the message “Thanks for your message! I’m away until [DATE] and will answer when I’m back. 🌴”.
- 3
Notify me
You get an email: “[name] wrote while you’re away: [last input]”.
More in Support & FAQ
- Support & FAQ+4FAQ menu with AI fallbackTopic buttons for common questions; typed questions go to the AI. See how it works
- Support & FAQ+2Feedback surveyA rating with a follow-up for each answer. See how it works
- Support & FAQ+2Icebreaker questionsThree questions people can tap when they open your chat for the first time. See how it works
Turn comments into conversations.
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