Every step it takes
The automation as it opens on your canvas. Each line is a way through it; the labels say which answer takes it.
DM with keyword
Contains: order, tracking, where is my order
Ask a question
Let me check! What’s your order number? (for example #1001)
Answered (Ask a question)
Shopify order
By order number: [order number]
Found (Shopify order)
Send message
Order [order number]: [order status], [order fulfillment]. Tracking: not shipped yet
No order (Shopify order)
Send message
I couldn’t find order [order number]. A person will look into it.
Error (Shopify order)
HTTP request
GET https://[your-api.example.com]/orders/[order number]
Hand over to me
Pause automations for 24 h
Success (HTTP request)
Send message
Here is what I found: [order api]
Error (HTTP request)
Hand over to me
Pause automations for 24 h
It opens as a draft
Every text is yours to change. Before it can be published, Chat asks for:
- “Http” still has a placeholder to fill in: [your-api.example.com].
What happens, step by step
Asks for the order number and looks it up in your connected Shopify store: status, fulfilment and tracking link. If it’s not found a person takes over; if Shopify isn’t connected it asks your own API instead.
- 1
DM with keyword
It starts when someone sends you a message containing order, tracking or where is my order.
- 2
Ask a question
They are asked “Let me check! What’s your order number? (for example #1001)” and the answer is saved as “order number”.
- 3
Shopify order
After: Answered
It looks the order up in your connected Shopify store.
- 4
Send message
After: Found
They get the message “Order [order number]: [order status], [order fulfillment]. Tracking: not shipped yet”.
- 5
Send message
After: No order
They get the message “I couldn’t find order [order number]. A person will look into it.”
- 6
HTTP request
After: Error
It asks your own API and saves what comes back.
- 7
Hand over to me
The automation pauses for 24 hours and the conversation is yours to answer.
- 8
Send message
After: Success
They get the message “Here is what I found: [order api]”.
- 9
Hand over to me
After: Error
The automation pauses for 24 hours and the conversation is yours to answer.
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Turn comments into conversations.
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